Case Study 01 - Helping the Resort Chains to Reduce the Back-Office Work

Our client managed the resort chain in the US which comprised of nearly 5000 hotels. Though they gained a popular name across the nation, they faced a severe challenge of handling too much of client’s survey forms. In such a circumstance, outsourcing was the only beneficial option left with them.

We had previously served them with the data processing requirements and they were extremely happy and amazed by our services. Assisting them for the second time, was our greatest pleasure.

Our major aim was to reduce their back-office work by a large amount and to deliver an accurate and quality-oriented service. We offer excellent data entry services and back-office data management to all our clients and thus, helping them to focus on the core tasks.

Our Challenge

We had a tough time ahead while entering and managing the client’s scanned data and also converting them into a valuable piece of information. We utilized our sophisticated tools and technologies to generate the perfect result. The vast knowledge possessed by our data entry specialists were also highly beneficial. Before handling the final task, we trained our team to know the pros and cons of every equipment and software being used for this project.

The Process Followed by Our Team

  • Data entry – Entering the survey sheets of the client into their system. This phase requires a large amount of focus, so as to ensure 100% accuracy and reliability.
  • Organizing the bulk amount of data in a well-structured format as well as removing the duplicate or irrelevant data.
  • Giving a high priority in maintaining the secrecy and confidentiality of every small and large detail of information involved.
  • As we updated them with improvements, we offered them with a facility of 24*7 communication.

Outcome

We processed nearly 10 million of documents within the stipulated time. This helped our clients to increase the back-office productivity by a large amount.